Commercial Repair

FIVE STAR FORD COMMERCIAL REPAIR DIVISION
(MEDIUM AND LARGE DUTY SERVICE REPAIR)
SHUTTLE BUSSES - DUMPS - BUCKET TRUCKS - LIMO SERVICES & MORE

We place our emphasis within each repair in several key areas backed by proven processes.

·          Factory & ASCE Trained Technicians

·          Fix It Right the First Time

·          Quality Parts (OEM)

·          Turn Around Time

·          Fleet Pricing

·          Additionally, we offer to our Fleet Partners free Pick-Up & Delivery

 With over 27 years in the automotive repair industry, we have installed certain processes that insure the highest quality repairs will be performed at our facilities.
All of our technicians receive constant classroom and hands-on training at the nearby Ford Regional Headquarters. Technicians are allowed to attempt
repairs only in the areas of their certification to insure proper diagnosis,
Fix It Right the First Time, and Turn Around Time. 
This will help to alleviate repeat repairs
as a result of improper diagnosis and as a consequence incorrect parts could or might have been initially installed.  We will always use OEM (Original Equipment Manufacturer) parts to insure the highest reliability for each repair unless so specified or requested by our Fleet Partners to assist in cost reduction.

Our assurance to you is our flexibility to always remain able to meet the needs of your company.  
The hours of operation of our facility can be extended as necessary to fulfill the requirements of
Turn Around Time.

 

Convenient Hours of Operation – Our current hours of operation are:
 Monday-Friday 7am-8pm and on Saturday 8am-6pm.
We ask all of our Fleet Partners to keep in mind that we are as flexible as we need to be to suit
their needs. If the need should ever arise for extended hours of operation
Sam Pack’s Five Star Ford, as a leader in the service field, will be the first to modify or
create changes to better serve our customers.



Serving the Commercial Fleet Industry
Owner Commitment - Sam Pack celebrated his 25th anniversary as owner of Sam Pack’s Five Star Ford in February of 2005 and has established a commitment through the years towards the highest level of excellence in customer satisfaction in the service industry. Additionally to owning Five Star Ford of Carrollton, Mr. Pack also owns Five Star Ford in North Richland Hills, Five Star Ford of Plano and Ford Country of Lewisville (all in Texas) plus interest in another Texas Ford franchise as well as a partnership in a Lexus, Land Rover, Saab and Cadillac dealership in Tulsa, Oklahoma. Mr. Pack previously served with Ford Motor Credit for 18 years before obtaining Five Star Ford in Carrollton.
 
The dealership has earned numerous awards through the years and is a recipient most recently of;
·          Blue Oval Award – Highest Customer Satisfaction Scores
·          Presidents Award – 2004 -2005 – 2006 - 2007 - 2008 - 2009 /  Top 10% Dealer in Customer Satisfaction

Triple Crown Award - 2006 - 2007 - 2008 - 2009
Ford Certified - Business Preferred Network Commercial Service Accounts Manager
 Kevin Moody has been employed by Sam Pack’s Five Star Ford for eleven years as a Service Advisor
and as a Business Preferred Network Commercial Service Accounts Manager for the past five years. 
Ford Motor Company created the Business Preferred Network and consequently the Commercial
Service Advisor position as a gateway for exclusive commercial solutions.
Ford Master Certified Service Advisor – 1997-2007 
Ford Business Preferred Network Commercial Service Advisor – 20003 - 2007
Medallion Elite Club – 2003 (Inaugural Year) – 2007

 

 Ford Certified - Business Preferred Network Commercial Service Accounts Manager 
Garrett Tidman has been employed by Sam Pack’s Five Star Ford for six years as a
Service Advisor and as a Business Preferred Network Commercial Service Accounts Manager for
the past five years. Ford Motor Company created the Business Preferred Network and consequently
the Commercial Service Advisor position as a gateway for exclusive commercial solutions.
Ford Master Certified Service Advisor – 1997-2007 
Ford Business Preferred Network Commercial Service Advisor – 20003 - 2007

     Sam Pack’s Five Star Ford strives toward excellence in the Service Department having developed a simple philosophy and approach in the repair of Fleet Vehicles:


Fix It Right the First Time – Repairing a vehicle correctly the first time has great benefits besides more satisfied customers. Some of our regular customers travel considerable distances and are required to drive by other dealerships to reach our facility. Some of our Fleet Partners include Texas Department of Transportation from McKinney, CAREFLITE Emergency Services from Garland and Grand Prairie, Ameritech Ambulance Services from Euless, Hadden Landscaping from North East Plano, James Arnold Construction from Fort Worth, Henkels & McCoy from Lewisville and North Texas Tollway Authority from Plano, Hertz Car Rental from DFW Airport. These are just a few of the many companies that now insist upon their drivers and managers to use the expertise of our highly trained technicians. 
Fast Turn Around Time – Our Fleet Partners and their managers
know that a quick turn around time can be expected at
Sam Pack’s Five Star Ford. We understand that a delay in repair time is
very expensive to any company and when multiplied by the number of units
in their fleet the expense can become enormous in a short amount of time. Our
primary goal is to Fix It Right the First Time and provide the fastest turn around
possible to our Fleet Partners. 

YOUR PARTS CONNECTION:

Commercial Parts Department – Greg Johnson
has been employed at Sam Pack’s Five Star Ford Part’s Department for 20 years. Greg is the logistics manager and Team Leader for the Commercial segment of our parts department. He is a Heavy Duty Truck Specialist for Ford, Cummins and Caterpillar.

WHEN YOU WANT PARTS WE'LL HAVE THEM AND HERE'S WHY?

             Wholesales Parts Operations
·          Cross dock warehouse
·          Air condition warehouse
·          Approximately 70,000 sq. ft. of parts storage
·          111,379 line Items
·          45,867 parts numbers on hand
·          15 parts salespeople
·          43 hourly personnel
·          2 managers
·          10 delivery vehicles
·          We deliver within one hundred radius
·          We use outside shipper to deliver roughly 300 packages a day
·          We utilize picking stations & Current review laser scanners
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